About The Mithra Group
Experience Built in Operations. A Perspective Built Around the Customer.
The Mithra Group brings a practical, experience-driven approach to helping organizations strengthen service, improve operations, and build environments where teams can consistently deliver exceptional customer and guest experiences.
Jack Naderkhani
Founder & Managing Director
Why Mithra
Great Experiences Don’t Happen by Accident.
The Mithra Group was founded by hospitality industry leader Jack Naderkhani, bringing more than 30 years of experience in hospitality, operations, leadership, and customer service.
Prior to founding The Mithra Group, Jack spent nearly two decades as General Manager of Raffles L’Ermitage Beverly Hills, where he led operations in one of the most demanding segments of the hospitality industry: luxury service.
That experience helped shape a fundamental belief behind The Mithra Group: exceptional customer experiences are not created by a single interaction. They are supported by thoughtful operations, clear standards, strong leadership, and teams that understand what exceptional service looks like in practice.
Today, The Mithra Group brings that perspective to service-driven organizations, working alongside leadership teams to identify opportunities and develop practical solutions tailored to their business, their people, and their customers.
30+ Years
Hospitality & Operational Leadership
Nearly 20 Years
General Manager, Raffles L’Ermitage Beverly Hills
Luxury Service Recognition
Leadership at a property recognized with Forbes Five-Star & AAA Five Diamond
Cornell University
General Managers Program
Our Philosophy
Better Experiences Start With Understanding What’s Really Happening.
Meaningful improvement starts with seeing the organization from multiple perspectives the customer, the employee, the leader, and the operation itself. Our approach focuses on understanding the entire experience before recommending what should change.
01
See the Experience Clearly
We look beyond individual interactions to understand the complete customer or guest journey, the processes behind it, and the factors influencing how service is delivered.
02
Solve the Right Problems
Not every issue requires a new program or major transformation. We focus on identifying the gaps and opportunities that can make the greatest difference.
03
Make Change Practical
Recommendations only create value when they can be implemented. We develop solutions around the realities of the organization, its people, and its operations.
Client Perspective
What Our Clients Say
“
“The Mithra Group helped us transform our restaurant and bar into a more inviting, profitable dining experience. Their strategic recommendations increased guest traffic and average spending while reducing operational costs, all without compromising the atmosphere our guests loved.”
Client Name
General Manager – Confidential Hotel Client
Selected Leadership Experience
Notable Projects & Experience
A career spanning luxury hospitality, private estates, resort operations, healthcare, and specialized service environments.
International Luxury Hospitality
Five-Star Luxury Hotels
Dubai, UAE & Beijing, China
Private Estates & Exclusive Properties
Prestigious Private Estate &
Philanthropic Property
Rancho Mirage, California
Boutique Hotels & Resorts
Iconic Hollywood Luxury Boutique Hotel
Los Angeles, California
Hospitality Development
Luxury Hotel Pre-Opening
Culver City, California
Destination Resort Operations
Golf Resort & Spa
Palm Springs Area, California
Healthcare & Specialized Operations
Hospital & Medical Facility Projects
Los Angeles Area, California
The Next Conversation
Every Better Experience Starts With a Conversation.
Tell us what you’re seeing in your organization—what’s working, where challenges exist, and where you see an opportunity to improve. We’ll bring an experienced perspective and help you determine what comes next.
Start the Conversation