Mithra

Named after the ancient god responsible for defining and keeping order in the world, The Mithra Group was established to provide service-oriented businesses with custom solutions to enhance their efficiency and elevate their service to a higher level of customer satisfaction.

Founded by hospitality industry leader Jack Naderkhani, The Mithra Group is based in Beverly Hills, CA, where Naderkhani has been a business leader and active community member for more than two decades.

An expert in the art of hospitality and service, Naderkhani established his reputation for excellence while serving as General Manager of Raffles L’Ermitage Beverly Hills – one of a handful of properties in North America to be honored with both the Forbes (formerly Mobil Travel Guide) Five Star and AAA Five Diamonds Awards, the highest honor in the hotel industry, for ten consecutive years. After leaving L’Ermitage, Naderkhani, who has traveled extensively throughout his career, spent a year reconnecting with colleagues and friends, while observing the operations of international hospitality businesses and studying service-oriented innovations around the globe. After this journey, he returned home determined to share his vision and bring his blueprint for business success to a worldwide audience. To achieve that goal, he created The Mithra Group, designed to partner with service-oriented businesses and put them on a clear path to continued growth and success.

“All businesses have challenges and unique attributes, but the commonality is clients,” explains Naderkhani. “As an astute outside observer, The Mithra Group is able to see problems and subtle obstacles that even the savviest businessman might miss in their own organization. We study our clients’ business operations, uncover areas that can be improved and then offer results-oriented solutions summarized in a thorough, personalized business reassessment. Our goal is to achieve a higher level of customer satisfaction, thereby encouraging client loyalty, which leads to business success.”

Elevating Customer Service – Increasing The Bottom Line
In today’s fast-paced business climate, customer service often gets lost amid technology and cost-cutting. The Mithra Group believes service-driven businesses such as hotels, restaurants, health-care providers, retail outlets, municipalities and banks can benefit from meaningful personnel-client interactions. After all, satisfied customers will not only continue to patronize a company, but they will share their positive experience with friends and business associates. As a result, the business’ client base — and revenues — will increase.

Like putting together the pieces of a puzzle, Naderkhani and his associates begin by looking at the overall picture. What is this company and how is it perceived in the marketplace? What is its existing customer base? Is it targeting the right market? Is it offering their clients the right services?

Then, we examine the individual pieces, analyzing everything from market competitors, customer satisfaction and marketing strategies to personnel strengths and weaknesses, technology and geographic culture, to see how they fit together. The study’s findings are used to spell out specific problems and devise short- and long-term solutions for elevating the company’s efficiency and customer satisfaction. Whether Mithra needs to simply rearrange the puzzle or find a missing piece, the company’s goal is not to reinvent, but to achieve immediate and long-range results with a minimum impact on the operational bottom line.

Nurturing A Company’s Best Asset: Its Employees
Because of the management infrastructure at many companies today, The Mithra Group often finds that executives have become removed from the day-to-day operations of their business and the responsibilities of their staff. Realizing the importance of the management-staff relationship, Naderkhani and his team work to reconnect top-level executives with lower-level employees so management can understand how every element of the company works.

Mithra believes an empowered, well-trained staff can be a business’s greatest asset. Whether it’s face-to-face, on the telephone or via technology, employees deal directly with customers. That initial and ongoing customer-employee social interaction frequently determines a service-oriented business’s level of success. The Mithra Group works closely with clients to maximize staff potential by fine-tuning training programs and setting in place management strategies for instilling a sense of duty and responsibility in employees. By encouraging and valuing their input and stressing the importance of their role in a company’s operations and well-being, a business can empower staff members to be proactive as they meet the individual needs of existing and potential customers on a one-on-one basis.

The Mithra Difference
Naderkhani has found one constant throughout his successful career: valued business alliances are the result of trusted personal relationships where two people or two businesses are invested in each other’s success. The Mithra Group works privately and discreetly with a designated company liaison such as the owner or business operator to evaluate such important elements of the business from operations, customer base, local competition to employee training, personnel strengths and weakness, technology, location and more. After a personal assessment, The Mithra Group devises a custom strategy – a series of carefully orchestrated stages and steps to enhance efficiency, empower staff and raise customer satisfaction, while keeping a watchful eye on the company’s bottom line. Unlike the long-term management model, The Mithra Group works with the individual client to explain and integrate the plan into their operations; clients are never abandoned to a manual of ‘one size fits all’ standards and methods.

The Mithra Group's unique fee structure is emblematic of the company’s belief in its clients as vested partners. An initial fee is agreed upon for The Mithra Group’s original research, study and assessment. However, all future services are based on a pay scale tied to a client’s profits realized through Mithra Group solutions.

Founded in 2010 by hospitality industry leader Jack Naderkhani, The Mithra Group was established to assist service-oriented businesses in elevating their customer satisfaction levels and thereby growing their bottom line. Based in Beverly Hills with offices opening in key international locations, The Mithra Group is positioned to work with clients from around the globe.

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